Be there when
students need you.
Give students instant guidance on services and resources beyond staffed hours, on your website and supported messaging channels.
WHY ARE LIBRARIES CONSIDERING AI CHATBOTS?
Your library’s services.
Your library’s resources.
Better known. More used.
24/7.
Students want instant answers. Help them understand and use your library’s services, discover the right resources and learn how to search—around the clock, without adding reference shifts or stretching your already tight budget.
We make that ambition practical.
Meet your AI Reference Librarian—a fully managed AI library chatbot that helps students understand and use your services and resources, 24/7. One small annual subscription covers the service and its ongoing care.
MORE REACH. MORE AWARENESS. MORE UTILISATION.
Make your services and resources
better known. And more used.
Students cannot use a service or resource they do not know exists. Our AI Reference Librarian connects their questions to what your library offers: practical support, relevant databases and a clear route to using both.
Be there when
Make your library’s
full offering visible.
Explain available services and introduce relevant subscribed databases—including support and specialised collections students may not know to ask about.
Turn a question
into practical use.
Guide students through service procedures and resource access. Suggest search terms and strategies so discovering what is available leads to using it.
LIBRARY SERVICES
Understand the help.
Know how to use it.
Explain borrowing, research support and other services documented in your FAQs, with clear procedures and links to the next step.
LIBRARY RESOURCES
Discover the right database.
Know how to search it.
Recommend relevant subscribed databases, surface underused collections and coach search strategies to make your resources easier to use.
Instant guidance. 24/7. No additional reference shifts.
Website · WhatsApp · Messenger · Instagram
RESPONSIBLE AI. ALREADY BUILT AND MANAGED.
Your AI Reference Librarian.
Fully managed.
One small subscription.
AI has to be integrated responsibly. We have already engineered, tested and deployed a working service—and we manage it continuously.
Your library gets that experience and infrastructure at a fraction of the cost of building and sustaining an equivalent service on its own. We tailor it to your services, FAQs and subscribed databases.
Already livein academic libraries
Thousandsof real interactions used to refine the service
20 yearsof library expertise
One subscriptionthe working service and its ongoing care
IF YOU BUILD IT YOURSELF: THE RISKS AND COSTS
A quick launch can hide
a costly responsibility.
A working demo can make library AI look inexpensive. Responsible operation requires continuing specialist work. Overlook it, and both your library’s reputation and its budget are exposed.
REPUTATIONAL RISK
A wrong answer doesn’t raise its hand.
A chatbot can invent a citation, recommend an unavailable database or misread your own FAQ. Without monitoring, your library may never know—until a student or faculty member discovers the error.
The answer carries your library’s name. So does the loss of trust.COST ESCALATION
The initial build is only the beginning.
Fixing answers, rebuilding poorly prepared data, replacing broken links, adapting to new models and responding to security threats all take time and expertise.
A low-cost prototype can become a continuing claim on staff and budget.Responsible AI requires ongoing care.
The work below has to be done. Build it yourself and your library must fund and organise it. Subscribe to INNOLIBRARY and we handle it as part of the service.
Your responsibility when you build it yourselfWith INNOLIBRARY: included in your subscription
01
Data engineering
Preparing and testing the knowledge takes specialist time. Poorly structured data can lead to wrong answers and costly rework.
We structure and enrich your database list and FAQs, define answer boundaries and test how the AI uses them.
02
Monitoring & quality control
Someone must review answers, investigate failures and correct them. Unnoticed errors put the library’s credibility at risk.
We review interactions, investigate gaps and refine the assistant’s responses and guidance.
03
Regular updates
Collections change, links break and procedures become outdated. Keeping the knowledge accurate is recurring work.
We maintain the knowledge and access links as your team supplies changes to resources and services.
04
Model & technology adaptation
New models and AI developments require evaluation, configuration changes and repeat testing—not just a software upgrade.
We assess relevant AI developments, adapt the configuration and retest the service as models evolve.
05
Cyber-protection
Defending a public AI service against malicious prompts and misuse requires protective controls, testing and maintenance.
We manage protective controls, adversarial testing and ongoing security maintenance.
Your library gains the service.
We carry the ongoing AI work.
We carry the ongoing AI work.
No separate charges for this ongoing care.
One small annual subscription.
ALREADY WORKING. ALREADY REFINED.
Real library experience.
Thousands of real questions.
Already operating in academic libraries, our service combines 20 years of library expertise with refinement across thousands of real interactions.
FROM QUESTION TO SERVICE
“How do I borrow a book?”
Gives an immediate explanation of the procedure from the library’s own FAQs and points to the supplied policy or service page—even outside opening hours.
Library services become easier to access.FROM QUESTION TO RESOURCE
“Where can I find market research for a business plan?”
Recommends a relevant subscribed database—even one the student has never heard of—and explains how to narrow the search.
Awareness becomes a practical route to use.WHEN INFORMATION IS MISSING
“Can I reserve a 3D printer?”
If the supplied information does not cover it, the assistant is configured to say so and direct the student to library staff.
A clear boundary instead of a confident guess.Illustrative scenarios based on your library’s supplied database list and FAQs.
SIMPLE FOR YOUR TEAM
Send two lists.
We handle the AI.
Your service FAQs and database list are the starting point. We engineer, configure, test and deploy the service, then keep managing it throughout your subscription.
- 01
You share the knowledge
Provide your service FAQs and database list, then let us know when your services and resources change.
- 02
We prepare your service
We structure the data, set boundaries and test answers for your library’s review before launch.
- 03
We take care of it
Monitoring, updates, model adaptation and cyber-protection stay with us. Included in your subscription.
Already have a chatbot?
If maintaining its accuracy, data or security is becoming your team’s job, talk to us about a managed alternative.
Discuss your service ↗YOUR SERVICES AND RESOURCES. BETTER KNOWN. MORE USED.
Bring AI into your library.
Responsibly. Affordably.
Increase awareness and use of your library’s services and resources with instant guidance, 24/7. See our working AI Reference Librarian and what one small annual subscription covers.
Request a demonstration ↗[email protected]